Support » Frequently asked questions

Find answers to frequently asked questions about our products and services.

If you are an individual user or group administrator on our site, and have specific questions about how to use the site, please visit our user guide or group administration guide.

Can anyone use

YES! This is the great thing about Because it is free, it is a great solution for groups to use, no matter how big or small the group. Currently, is not only used by large recreational organizations, but also small book clubs, dance instructors, bands, parent-teacher organizations and even families. Try it out and see for yourself!

Is PCI Compliant?

We use as a payment gateway and we are PCI compliant. As a merchant who accepts credit card transactions, is required to be compliant with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures.

Is COPPA compliant?

Websites that are collecting information from children under the age of thirteen are required to comply with Federal Trade Commission Children's Online Privacy Protection Act (COPPA).

COPPA is just the starting point for security at We raise the compliance bar with our COPPA+ Guardian Watch.

COPPA+ Guardian Watch is the new standard in protecting children online, and we are proud to say we did it first. COPPA+ Guardian Watch is the first service that verifies a child's guardian through face-to-face confirmation by a trusted source, like a coach, teacher or mentor. It keeps the parent in total control 100% of the time.

Parents and guardians control what features are accessible to their children. This includes viewing friends and messages. Parents can always stay informed, aware and on guard. takes the privacy of our members and their families seriously.

How are you different from your competitors? stands out from the other companies in this industry for many reasons. First, and we think best, is our price – FREE! Also, the comprehensive features offered by are far and above offerings by other companies. Some will do schedules, some will offer web pages and others might report scores, but none can match feature-to-feature with Visit our features page to learn more!

How is different from Facebook regarding social networking? provides unparalleled access and support to protect our children. Parents are in a position of control at all times, and have ability to monitor and protect in real-time. Additionally, verifies each member that signs up.

Are you hiring?

Yes! Check our careers page for details. We're almost always hiring experienced, professional Drupal developers.

How many employees do you have? has roughly 50 employees nationwide.

Where are you located?

Our headquarters is located in Addison, Texas – a city bordering Dallas. We also have offices and representatives in Southern California, Colorado, Chicago, Ohio and Missouri.

Free is always too good to be true. How does stay in business?

The services offered through are completely free for groups and group members. If a group processes registration fees through, there is a tiny processing fee associated with the merchant services. In addition, offers services such as insurance, printing and other services that have fees associated with them. We also offer products like team uniforms, trophies, promotional items and more at great prices to our groups. But to be clear, all features within the solutions are FREE.

How do I submit bugs with the system?

If you experience a bug, or would like to suggest a new feature, we invite you to submit a support ticket.